The Cozeo® Billing Terms & Conditions
Overview
These terms explain how payments work when you buy from Cozeo. By placing an order, you agree to them, together with our Terms of Service.
Prices and currency
All prices are shown in the currency selected at checkout. The total you pay is shown before you confirm your order and includes the product price, any discounts, and shipping and taxes where applicable. We may change prices or offers at any time, but the price you see when you complete checkout is the price you pay.
Payment methods
We accept [credit and debit cards, PayPal, Apple Pay, Google Pay, and other methods shown at checkout]. Payments are processed securely by our payment providers. We never see or store your full card details.
Payment authorisation
By placing an order, you confirm that you are authorised to use the payment method you provide and that your billing details are accurate and complete. Your payment is charged when you place your order, or authorised at checkout and charged when your order is dispatched, depending on the payment method.
Taxes, duties and shipping
Sales tax or VAT is added at checkout where required. [Import duties and customs fees for international orders are / are not included in your price; see our Shipping Policy.] Shipping charges, if any, are shown before you pay.
Failed or declined payments
If your payment is declined or can't be verified, we'll let you know and your order will not be processed until payment is completed. We may cancel an order if payment is not completed within a reasonable time.
Order checks and fraud prevention
To protect you and us, we may check orders for signs of fraud or unauthorised payment. We may ask for extra verification, and we may delay, refuse or cancel an order that appears suspicious. If we cancel a paid order, we'll refund you in full.
Pricing errors
If a product is listed at an incorrect price because of an obvious error, we may cancel the order and refund you in full, or offer you the chance to buy it at the correct price.
Refunds
Refunds are made to your original payment method only, after approval under our Return & Refund Policy. Most banks show refunds within 5 to 10 business days. We can't control how quickly your bank or card provider processes them.
Billing problems and chargebacks
If you see a charge you don't recognise, or something looks wrong with your bill, please contact us first at [support@thecozeo.com] with your order number. We can usually fix it faster than a bank dispute. Opening a chargeback while a support or return case is open may delay your refund, and we may share order information with our payment provider to respond to it.
Receipts and invoices
We'll email you an order confirmation after purchase. If you need an invoice with company or tax details, email us with your order number within [30] days.
Changes to these terms
We may update these terms from time to time. The latest version will always be posted on this page.
Contact us
Billing questions? Email [support@thecozeo.com], [7 days a week].