The Cozeo® Privacy Policy
Overview
This policy explains how Cozeo [legal company name] ("we", "us", "our") collects, uses and protects your personal information when you visit or shop with us. We keep things simple, and we do not sell your personal information.
Information we collect
When you shop or get in touch, we may collect:
- Contact and order details, such as your name, email, shipping and billing address, phone number and order history
- Payment information, which is processed securely by our payment providers; we never store your full card details
- Messages you send us, such as support emails and return requests
- Device and browsing information, collected automatically through cookies and similar technologies, to help our site work and improve
How we use your information
We use your information to:
- Process, ship and deliver your orders, and handle returns and refunds
- Provide customer support and send order updates
- Prevent fraud and keep our store secure
- Improve our products and website
- Send you marketing emails about offers and new products, only if you opt in
Who we share it with
We share your information only with trusted partners who help us run our store, and only as much as they need to do their job. These include payment processors, our store and website platform, shipping carriers and our fulfillment partners (who pack and deliver your order), email service providers, and analytics tools. We may also share information when the law requires it, or to protect our rights and prevent fraud. We do not sell your personal information.
Marketing emails
You can unsubscribe at any time using the link in any email, or by contacting us. We'll always respect your choice. Order and service emails will still be sent.
Cookies
We use cookies to keep your cart working, understand how our site is used, and personalise your experience. You can control cookies through your browser settings, though some parts of the site may not work without them.
How we protect your data
We use secure, industry-standard measures to protect your information, including encrypted checkout. While no method is ever 100% secure, we work hard to keep your data safe.
How long we keep it
We keep your information only as long as needed to fulfil your order, provide support, meet legal and tax obligations, and resolve disputes. After that, we delete or anonymise it.
International transfers
Your information may be processed in countries other than your own. When that happens, we take steps to make sure it stays protected in line with this policy and applicable law.
Children
Our site is not intended for children under [13/16], and we do not knowingly collect their information. If you believe a child has given us personal information, please contact us and we'll delete it.
Your rights
Depending on where you live, you can ask us to access, correct or delete the personal information we hold about you, object to or restrict certain uses, or receive a copy of your data. Just email us and we'll take care of it, usually within [30] days. We won't treat you differently for exercising your rights.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page, with the date it was last updated.
Contact us
Questions about your privacy? Email [support@thecozeo.com]