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Shipping Policy

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The Cozeo® Shipping Policy

Free shipping, fast dispatch

We're proud to offer free shipping on every Cozeo order [in the countries we ship to], with no minimum spend. Once you place your order, we get it ready and on its way as quickly as possible.

Processing time

Orders are usually processed and dispatched within [1 to 2] business days. During busy periods or big sales, processing may take a little longer, but we always work to get your order moving fast.

Delivery times

Delivery times depend on where your order is heading, and you'll always see the latest estimate at checkout.

[United States]: roughly [8 to 10] business days in total, including processing
[Other countries]: roughly [12 to 15] business days in total, including processing

These are typical ranges, not guarantees. Customs, courier delays or busy seasons can occasionally add a little time. Delivery days are business days and don't include weekends or public holidays.

Tracking your order

As soon as your order ships, we'll email you a tracking link so you can follow it all the way to your door. [You can also track it any time on our Track Your Order page at (link), or by logging into your account.]

Orders can ship in more than one parcel, so you may receive separate tracking numbers for one order.

Where we ship

We ship to US. Not sure whether we deliver to your area? Email us and we'll confirm.

Customs, duties and taxes

[Choose one: Duties and taxes are included in your price / Orders shipped outside [country] may be subject to import duties or taxes charged by your local customs office, which are the customer's responsibility.]

Wrong address or missing parcel

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect address, and once an order has been dispatched, changing the address may not be possible. If your tracking hasn't updated for [7] days, or your parcel shows as delivered but you can't find it, contact us within [7] days and we'll help track it down or make it right.

Damaged or incorrect orders

If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. Please see our Return & Refund Policy for how we'll put it right.