The Cozeo® Return & Refund Policy
Love it or send it back: our 60-day guarantee
We want you to be genuinely happy with your The Cozeo. If it isn't right for you, return it within 60 days of delivery and we'll refund the product price. Simple and friendly, with no awkward questions.
How to return
- Email [support@thecozeo.com] with your order number. Tell us what didn't work for you if you like; it helps us improve.
- We'll reply within 24 to 48 hours with your return approval number and the return address.
- Pack it up, write the approval number on the box, and send it back with tracking. Email us the tracking number.
Without an approval number we can't match your parcel to your order, so please wait for our reply before shipping.
What to send back
Gently used is completely fine. Please return it the way it came to you:
- Clean and in good condition
- In its original packaging
- With everything that was in the bag, including manuals and accessories
- With any free gifts we included
If something is missing, damaged or heavily worn, we may not issue a refund, so please check the box before you seal it.
Your refund
Once your return arrives and we've checked it, we'll refund the product price to your original payment method. Most banks show it within 5 to 10 business days. Original shipping and return shipping costs are not refunded.
Exchanges
Prefer a different color or product? Just tell us in your email and we'll swap it for you.
Damaged, defective or wrong item?
We're sorry! Email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you usually won't need to return the item.
Good to know
This guarantee covers orders placed directly with TheCozeo at [thecozeo.com] and is limited to one guarantee return per household. This policy doesn't affect your legal rights as a consumer.
Questions? We're here [7 days a week] at [support@thecozeo.com].